Profflex

About Profflex

Profflex, is the ultimate all-in-one software solution designed to streamline manufacturing processes and operations for MSMEs. By combining functionalities for both Shop Floor Management (SFM) and Customer Relationship Management (CRM) into a single platform, Profflex empowers manufacturers to gain complete control over their operations, from quoting customers to delivering finished products all without the hassle of manual processes.

Profflex offers a web interface for in-depth management and a tablet/mobile app for on-the-floor control, providing ultimate convenience and flexibility. With real time communication, Profflex efficiently organizes production orders, offers paperless access to operators, and provides a comprehensive view of work stages for accurate reporting. This not only enhances efficiency and reduces paper usage but also ensures seamless production processes.

Location
India
Industry
Engineering & Manufacturing
Solution
ERP, Website, Mobile & Tablet Apps (Android)

Business Challenge

The key challenges included:

Tracking production, inventory, and orders manually, leading to errors and inefficiency.
No live tracking of shop-floor activities or order status.
Difficulty managing client inquiries, orders, and follow-ups without a proper CRM.
Poor stock management caused overstocking, stock-outs, and wastage of raw materials.
Misalignment between production teams, sales, and management.
Reports were manually generated, often inconsistent, and time-consuming.
No proper KPIs or analytics to measure efficiency, productivity, or sales performance.
Manual systems increased mistakes, leading to cost overruns and customer dissatisfaction.

Our Solution

Profflex provides an integrated solution by digitizing the entire manufacturing workflow and combining it with CRM functionality. It enables real-time tracking of shop-floor activities, automates inventory and order management, and centralizes customer data for seamless communication and follow-ups. With built-in analytics and reporting, managers can make faster, data-driven decisions, track performance efficiently, reduce errors and material wastage, and scale operations smoothly, ultimately improving productivity, customer satisfaction, and overall business efficiency.

Admin Portal

Profflex Web Admin Portal serves below features to the customer

Real Time Production Tracking:Monitor live shop-floor activities and job progress, Track work stages and task completion centrally.
Resource & Task Management - Assign tasks to workers or teams, Manage labor and machine resource allocation efficiently.
CRM / Customer Management - Manage leads, customer information, quotations, and orders, Visualize the customer lifecycle from lead → inquiry → quotation → order
Reporting & Analytics - Generate detailed production and performance reports, Track KPIs like labor productivity, on-time delivery, and waste reduction.
Production Planning & Scheduling - Plan and schedule production orders to optimize delivery timelines, Coordinate production stages and reduce lead times.
Quality Control / Rework Management - Track quality issues and rework tasks, Minimize material wastage and operational errors.
User & Role Management - Define multiple user roles (admins, managers) and permissions, Control access to CRM and production modules.
Integration with Other Systems - Sync data with existing ERP or enterprise software, Facilitate seamless workflow across platforms.
Cloud-Based Access - Access the admin portal remotely from any location, Centralized management without local installations.
Support & Configuration - Access support resources, FAQs, and training materials, Configure workflows, job stages, and CRM settings as per business needs.

Mobile & Tablet App

Real Time Job Updates - Workers can view assigned tasks and update progress directly on the tablet.
Task Completion & Status Tracking - Mark tasks as started, in-progress, or completed, Provide live updates to the web admin portal.
Production Data Entry - Record production quantities, time taken, and materials used.
Rework & Quality Reporting - Log defects or rework items immediately on the tablet, Notify supervisors in real time.
Inventory & Material Usage - Record consumption of raw materials for each job, Helps reduce wastage and track stock usage.
Photo/Attachment Upload - Capture images of work, defects, or completed jobs, Attach files for proof or quality documentation.
Work Instructions & SOPs - Access step-by-step instructions for tasks directly on the tablet.
Dispatch Management - Manage DI & PDI records of the job.

CRM

Lead Management - Capture and track new leads from multiple sources, Assign leads to sales team members.
Customer Database - Maintain detailed customer profiles and contact information, Track customer history, interactions, and orders.
Quotation & Order Management - Create and send quotations directly from the system, Convert quotations into orders seamlessly.
Follow-Up & Task Scheduling - Schedule follow-ups and reminders for leads or customers, Track pending tasks and communications.
Analytics & Reporting - Generate reports on leads, customer activity, sales performance, Track key CRM KPIs like conversion rate and response time.
Customer Communication Logs - Maintain records of emails, calls, messages, or visits, Provides a single view of customer interactions.
Notifications & Alerts - Notify sales or management about new leads, pending approvals, or overdue follow-ups.
Document Management - Store quotations, contracts, and other customer related documents.

Business Impact

Improved Operational Efficiency - Real-time production tracking and digital workflows reduce delays and manual errors.
Better Customer Management - Centralized CRM ensures faster response to inquiries, streamlined quotations, and improved order follow-up.
Reduced Material Wastage & Cost - Accurate inventory tracking and rework management minimize raw material wastage.
Data Driven Decision Making - Analytics and reporting provide insights on productivity, sales performance, and operational bottlenecks.
Faster Production & Delivery - Optimized scheduling and task management lead to shorter lead times and on-time delivery.
Enhanced Collaboration - Seamless communication between shop floor, admin, and sales teams improves coordination.
Scalability & Growth - Standardized digital processes allow businesses to scale operations without losing control.
Increased Customer Satisfaction - Timely updates, fewer errors, and better order tracking improve client trust and retention.

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