De Beers, a global leader in the diamond industry, has introduced the Forevermark brand worldwide, known for its commitment to quality, craftsmanship, and ethically sourced diamonds. In India, De Beers took a step further by launching exclusive Forevermark retail stores, aimed at delivering a premium, tech-enabled customer experience. To support this initiative, our team designed and developed a customized, end-to-end technology solution tailored specifically for the Indian market. This comprehensive system integrates merchandise management, retail sales, and e-commerce operations, built on a modern and scalable technology stack.

Key components of the solution include:

• iPad-Based POS System: A user-friendly Point of Sale system integrated with RFID scanners for seamless jewelry identification, real-time inventory updates, and swift billing. It is also integrated with leading payment POS systems for smooth customer transactions.
• Advanced Attendance System: Deployed at all stores to manage staff attendance using biometric and RFID-based check-ins, ensuring accuracy and efficiency.
• Merchandise Management: Complete tracking and control over jewelry and diamond inventory, including:
  - Design cataloging
  - Procurement of diamonds and gold
  - Jewelry manufacturing workflows involving third-party vendors
  - Quality control and certification processes
• Retail Store Management: Covers both company-owned and franchisee-operated stores, with features for:
  - Inventory transfers between warehouses and stores
  - Sales tracking and reporting
  - Staff management and performance monitoring
• E-commerce Integration: Enables online visibility of in-store inventory, supports seamless order placement, and offers integration with customer relationship modules for personalized experiences.

This project has empowered Forevermark India to streamline their retail operations, enhance inventory visibility, improve staff efficiency, and deliver a modern, tech-enabled shopping experience to their customers.

Available on the App Store & Play Store